Overview

Overview

Overview

The EyewebSafety solution is provided as a custom micro-website for your company including integrated benefit management, a custom frame/lens catalog and business rules to meet your safety requirements.

24/7 Access

  • EyeWebSafety is available on any Internet-enabled device.
  • Your personalized safety eyewear catalog is presented to each employee on an individualized level based on their functional requirements or location.
  • Patented digital measurement tools accurately capture and calculate the parameters required to fit precision eyewear.
  • Your employees are guided throughout the 1-2-3 step process with LIVE CHAT access for individual assistance.
  • Multiple Language support and currency modules accommodate non-US based locations.
  • Your employees finalize their purchase using their company-paid benefits, credit card, Paypal or payroll deductions.

Delivery & Reporting

  • Licensed opticians review each order before lens fabrication.
  • Safety eyewear is shipped in 7- 10 days via USPS with tracking (shipping email sent directly to employee)
  • Your employees also earn REWARD POINTS from their Safety Eyewear purchases that allow them to shop for the regular eyewear and sun wear at home with greatly reduced prices.
  • Employees reorders from previous orders
  • As an administrator you can monitor purchases, review shopping carts, preview wishlists, review eligibility, setup and delete employees, initiate rule-based email alerts to employees on key dates, and obtain on-demand reporting.
  • Employee benefits are automatically renewed on anniversary dates - we can easily load mid-year programs from your electronic records.

Streamlined Implementation

  • Enroll by noon for next-day launch.Complete the ENROLLMENT FORM and provide basic details about your location, benefits, frame/lens preferences and your micro-site will be ready for orders the following day!
  • EyeWebSafety excels with multi-location entities.
  • Full service marketing support for your rollout – Welcome Cards, Custom Posters and Icons for your employee portal.
  • Welcome emails auto-generated by admin approval are sent directly to employees.
  • DUAL PROGRAMS allow you to offer both printed eligibility forms and online ordering
Videos

How to Videos

Your Safety Eyewear in just 3 steps Away

Get your safety eyewear in 3 steps: Snap, add prescription, order glasses—fast and easy process!

How To Approve An Employee

Simplified employee approval: Login, select, add details, update—effortless administration.

How To Place An Eyewear Order For An Employee

Place eyeglass orders with ease: Login, select employee, edit details, place order, confirm user, finish session..

How to capture your photo

Visit the website and print the calibration strip after taking an exact photo of yourself to ensure optimal eyewear measurement and fit

How To Add An Employee

Easily add employees: Login, select administration, add new, fill details, hit populate, update if needed, save.

How To Order

Easy ordering for glasses: Follows the instructions, add a photo, and a prescription, print a calibration strip, and upload Rx photo.

support

Employee Communication Support Material

Let us help you ensure compliance with customized promotional materials.

Welcome Card

Small cards you can hand out to employees with easy instructions on how to access the site.

Company Poster

Perfect for a breakroom or central location to help direct employees to the site.

Faq's

Frequently Asked
Questions

Order Status

  • HOW DO I TRACK MY ORDER?

    You can find and view your order after you LOGIN to your account (click LOGIN on top bar). Then navigate to ORDERS in Customer Info section. You can locate the tracking number and track your shipment using the tracking link. You will also receive a shipment confirmation e-mail that also contains the tracking number.

  • HOW DO I PRINT MY ORDER RECEIPT?

  • WHEN CAN I EXPECT TO RECEIVE MY ORDER? PRESCRIPTION GLASSES

  • NON-PRESCRIPTION GLASSES AND SIDE SHIELDS

    • Most dress frames are stocked in our warehouse and shipped within 24 hours.
    • Non-prescription safety frames with no lenses will be shipped in 2-4 days.
    • Non-mesh side shields are typically shipped the same day.
  • WHAT IF I MADE A MISTAKE WHEN PLACING MY ORDER?

    Best way to resolve an issue is to send an email to service@eyeweb.com and clearly explain the potential issue. We’ll add your email comments to our orders notes, follow up if needed and address your issue.

  • HOW DO I KNOW IF A FRAME IS IN STOCK?

    If a frame is listed in the catalog, we either have the frame in our current frame inventory or at our distributor warehouse.

Customer Services

  • DO YOU REVIEW MY ORDER BEFORE FABRICATING THE LENS?

    Yes. Our optical technicians conduct a detailed review of your prescription, perform digital calculations and verify the selection sizes and lens combinations. We take full responsibility for the accuracy of your order and may reach you by email if we have any concerns.

  • CAN I ORDER A FRAME WITHOUT A PRESCRIPTION LENS?

    Yes. On the frame page select "Frame Only." By clicking the ADD LENS, you may also purchase non-prescription lenses or convert any frame into a sunglass.

  • I AM READY TO ORDER PRESCRIPTION GLASSES. HOW DO I START?

    You will need a copy of your eyeglass prescription. If you don't have a pupillary distance measurement you will need to print our calibration strip.

  • HOW DO I CHOOSE THE CORRECT SIZE FRAME FOR A COMFORTABLE FIT?

    The size options for each frame are shown in the frame detail page. If you have current eyeglasses, a good starting point is to use the measurements printed on the inside of the temple of your current glasses (similar to the format XX-XX-XXX). By providing your measurement photo, we will digitally calculate size parameters and confirm the frame size selections.

  • HOW DO I MEASURE MY PD OR PUPILLARY DISTANCE?

    The pupillary distance is the measurement between the centers of the pupils, recorded in millimeters. Click Here to digitally calculate your PD from the comfort of home

  • CAN I PAY WITH A CHECK?

    Yes. Print your receipt and include with the check payable to Eyeweb. Mail to Eyeweb, 8300 Falls of Neuse Road, Suite 110, Raleigh NC 27615 Your order will be released 3 days after your check is received.

  • THERE ARE LOTS OF CONFUSING NUMBERS ON MY PRESCRIPTION. COULD YOU ENTER FOR ME?

    Yes, you can scan it and Email it to us at service@eyeweb.com, fax it to 1-800-659-8309 or take a photo with your phone and text to 984-444-9224.

  • ARE SIDE SHIELDS INCLUDED?

    Yes. We automatically include side shields on every order. Your company may have a business rule that requires side shields to be permanently attached. (See Explain my Benefits link on your company site).

Prescription Questions

  • HOW DO I GET AN EYEGLASS PRESCRIPTION?

    Eyeglass prescriptions are typically provided by an Optometrist or Ophthalmologist and are included in an annual eye examination. Your eye doctor is required by law to provide a copy to you. The prescription is usually valid for 1 or 2 years. If you need help getting a copy of your prescription, select the CALL MY DOCTOR option in the ADD PRESCRIPTION page and we will contact your eye care provider for you.

  • THERE ARE LOTS OF CONFUSING NUMBERS ON MY PRESCRIPTION. COULD YOU ENTER FOR ME?

    Yes, you can scan it and Email it to us at service@eyeweb.com, fax it to 1-800-659-8309 or take a photo with your phone and text to 984-444-9224.

  • HOW DO I SEND MY PRESCRIPTION TO EYEWEB?

    Yes, you can scan it and Email it to us at service@eyeweb.com, fax it to 1-800-659-8309 or take a photo with your phone and text to 984-444-9224.

Order Status and Shipping Questions

  • DO YOU SHIP OUTSIDE OF NORTH AMERICA?

    Yes, we ship anywhere on planet earth (except Iran and North Korea). All shipments originate with the United States Postal Service with the First Class International service including a tracking number..

  • HOW LONG WILL IT TAKE FOR MY GLASSES TO ARRIVE?

    The production time is highly dependent on your lens options. The standard production time for all orders is 8 days however lens coatings may add additional (1-3 days) production time. We cannot begin your order until we have a complete prescription including pupillary distance measurements. You will be contacted within 24 hours of order placement if anything is missing from your order.

    • If your lenses include a lens with a coating (anti-reflective, anti-fog, scratch etc.) or tint (or photochromic option) we’ll need an additional 1-3 business days to fabricate your lenses. Total production time will be 10-11 days. We will email a shipping confirmation and tracking number as soon as your order ships.
    • USA. With our FREE USPS First Class shipping (Delivery Confirmation) you can expect to receive your order 1-2 days after shipping if your address is in the Central or Eastern Time zones. Addresses in the Mountain and Pacific time zones will receive 3-5 days after shipping.
    • CANADA. Depending on the customs clearance time, you can expect to receive your order 5-8 days after shipping
    • INTERNATIONAL: Your order will be shipped by First Class Mail International. Delivery times vary greatly by country but most orders are delivered in 9-14 business days.
    • Providing your prescription during checkout (or very soon after) will help us to expedite your order.

  • DO YOU NOTIFY ME WHEN MY ORDER SHIPS?

    Yes, we will send you a shipping confirmation email along with a tracking number. You can track the progress of your shipment at www.USPS.com.

  • HOW IS MY ORDER SHIPPED?

    All orders are shipped by USPS First Class Mail with Delivery Confirmation and tracking

  • OOPS! I ENTERED SOMETHING WRONG ON MY ORDER. CAN I MAKE CHANGES?

    Best way to resolve an issue is to send an email to service@eyeweb.com and clearly explain the potential issue. We’ll add your email comments to our orders notes, follow up if needed and address your issue.

  • WHAT IS THE RETURN POLICY?

    Return eyewear within '41' Days - No Questions Asked. You can return your eyewear for repair, rework, replacement or Store Credit for any reason during the '41' days after you receive your order. We also entertain requests for repair and replacement after this time in case of special circumstances. Simply email us regarding your problem, and we’ll get back to you.


    Why 41 days? Most brick and mortar retailers honor a 10-day return period. The standard online retailer return can be as much as 30 days. Quite simply we are not your standard eyewear retailer. We will be beat both of them put together!

  • WHAT IS YOUR WARRANTY

    All frames have a 1-year warranty against manufacturing defects.

  • WHAT DO I DO IF MY FRAMES NEED ADJUSTMENT AFTER I GET THEM?

    First, see our HOW TO ADJUST YOUR FRAMES section. If your adjustment is more complex, you may visit any local optician for free (or minimal cost) adjustment.

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