- SERVICE@EYEWEB.COM
- 888.449.9540
- #1 Online Safety Eyewear Program
Returns
Exchanges
Exchanges
At Eyeweb, we take pride in being an eyewear brand that you can trust. However, if you are not happy with your glasses, contact us for exchange within '41' days of receiving your eyewear. Here are the steps for exchanges :
- Login to your account, click ORDERS and RETURN.
- Complete the form and you will receive an Authorization Return by email.
- Mail your glasses back to us using our pre-paid shipping label.
- After we receive your return frames, we will begin fabrication of your repair or replacement order within 48 hours.
Returns within '41' Days - No Questions Asked
You can return your eyewear for exchange for any reason during the '41' days after you receive your order. We can also entertain requests for repair and replacement after this time in case of special circumstances. Simply email us regarding your problem, and we’ll get back to you.
* Why 41 days? Most brick and mortar retailers honor a 10-day return period. The standard online retailer return can be as much as 30 days. Quite simply we are not your standard eyewear retailer. We will be beat both of them put together.