Question 1

HOW DO I TRACK MY ORDER?

Accepted Answer

You can find and view your order after you LOGIN to your account (click LOGIN on top bar). Then navigate to ORDERS in Customer Info section. You can locate the tracking number and track your shipment using the tracking link. You will also receive a shipment confirmation e-mail that also contains the tracking number.

Question 2

DO YOU REVIEW MY ORDER BEFORE FABRICATING THE LENS?

Accepted Answer

Yes. Our optical technicians conduct a detailed review of your prescription, perform digital calculations and verify the selection sizes and lens combinations. We take full responsibility for the accuracy of your order and may reach you by email if we have any concerns.

Question 3

HOW DO I GET AN EYEGLASS PRESCRIPTION?

Accepted Answer

Eyeglass prescriptions are typically provided by an Optometrist or Ophthalmologist and are included in an annual eye examination. Your eye doctor is required by law to provide a copy to you. The prescription is usually valid for 1 or 2 years. If you need help getting a copy of your prescription, select the CALL MY DOCTOR option in the ADD PRESCRIPTION page and we will contact your eye care provider for you.

Question 4

DO YOU SHIP OUTSIDE OF NORTH AMERICA?

Accepted Answer

Yes, we ship anywhere on planet earth (except Iran and North Korea). All shipments originate with the United States Postal Service with the First Class International service including a tracking number..

Question 5

WHAT IS THE RETURN POLICY?

Accepted Answer

Return eyewear within '41' Days - No Questions Asked. You can return your eyewear for repair, rework, replacement or Store Credit for any reason during the '41' days after you receive your order. We also entertain requests for repair and replacement after this time in case of special circumstances. Simply email us regarding your problem, and we’ll get back to you.

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